Hardware / Software	Ez Process Pro
1. Does your software have128-Bit Encryption? (new California state law requirement)	Yes
2. Are there any special hardware requirements?	No
3. Do I need a server?	No
4. How much will the server cost?	$0
5. Is there any special software I need to put on the server?	No
6. How much will that software cost?	$0
7. Do I need a network if I want to use the software on more than 1 computer?	No
8. If I am not good with computers will you set up the network for me or do I need to hire a consultant?	No Network Needed
9. Does your program require the purchase of additional software for the purpose of financial reports, maps, inventory, sales tracking reports?	No
10. How much does this necessary software cost?	$0
11. Do I have to purchase separate tech support and training for this EXTRA software?	No
Back Ups
1. Do you do back ups for me?	Yes
2. If not what will happen if I don't back up?	We do it for you every day!
3. How much do back up tapes cost?	Included (unlimited)
4. How much will this back up hardware cost?	$0 we have the hardware!
(NOTE: In some systems, if you are not backing up your entire system from day 1 to current, you will notice that the old information does not coordinate accurately with the current information, especially if the system has been upgraded. There is also a possibility that you will not be able to look at old information, if it is not backed up.)
Fees
1. How many licenses do I get for the price you quoted?	UNLIMITED
2. What will the additional license fees cost?	$0
3. How do you guarantee the price won't change?	Contract
4. How many users do I get for the price you quoted?	UNLIMITED
5. What will the additional user fees cost?	$0
6. How do you guarantee the price won't change?	Contract
7. How many computers can use my software at the price you quoted?	UNLIMITED
8. What will the additional computer fees cost?	$0
9. How do you guarantee the price won't change?	Contract
10. How many locations can I set up my program for the price you quoted?	UNLIMITED
11. Can you make sales from and keep inventory for completely separate locations for this one price?	YES
Password Controls
1. Can each user have their own user id and password?	Yes
2. Or, do you have preset employee permissions like: Sales, Warehouse, and Managers	No
3. How many passwords can I set up?	UNLIMITED
4. How much will additional passwords cost?	$0
5. How do you protect against a missing money from safe or a cash drawer?	System tells you who collected the funds by their login ID
Access
1. Can I access my software from multiple locations?	YES
2. To do this do I need to install any specific software / hardware into my computer and server?	NO
3. How much does this software cost?	$0 none required
4. Is the needed software PC Anywhere or Terminal Service?
Note: "PC Anywhere," "Terminal Service," or any other type of "Remote Desktop Software" are very unsafe! They are software packages that are meant to allow you or someone else to access your server. The MAJOR PROBLEM with them is they are very unsecured, and can be broken into very easily by anybody that wants your valuable data. Don't use them. If you are going to give remote access to your server the only way to protect yourself and your clients data is with a high dollar firewall and encryption on the data. Otherwise, anybody that has access to your server has access to all of your data. Both the firewall and encryption require constant upgrading and must be licensed to each computer you want to access your software from.
5. If I am using any type of remote desktop software, how do I make sure you can't access my system?	No remote desktop software required
6. Do I need any specific type of Internet connection to access other locations?	No
7. What type of connection is required?	Regular phone line or high-speed internet will work
8. How much will it cost for this connection?	Prices Vary
9. Does wireless Internet work to access my system?	YES
10. Can I use a PDA for bar-coding and to access my system from anywhere in the world?	YES
11. Can I set my system so that I can access it from anywhere like my home or the beach, but my employees can't?	Yes
12. How does your system safeguard against employees sharing each other's passwords for system access?	Thumbprint, passwords, and Login IDs offered
Customization
1. Can I customize the system myself and make changes to it at any time?	YES
2. Will you design special features for my system?	YES
3. If so how much does it cost?	(Call for details)
Customer Service
1. Do you offer online help?	YES
2. How much does it cost?	$0
3. Do you offer phone tech support?	YES
4. How much does it cost?	$0
5. What hours of the day is tech support available?	24 hours / day
6. How much does after hours support cost?	$0
7. How many hours of tech support do I get?	10-15
8. How much does it cost for additional hours?	84 Cents a minute
9. What keeps you from increasing the fee once my time is up?	Contract
10. Do I have to buy the hours in a block?	Yes 10 hours
11. Do you track/charge tech support by minute, hour, or other	Only charge for minutes you use
11. Is there a toll free number?	Yes
12. Is there training available other than a book?	Yes
13. How much does it cost?	$0
14. How many times can you attend training and how many people can come?	UNLIMITED
15. What do you charge for additional training?	$0
16. Do you offer on site training?	YES
17. How much does it cost?	$300/day
18. Do you upgrade your system on a regular basis?	YES
19. How much will I be charged for upgrades?	$0
20. Do I need to buy any other type of service to receive free upgrades?	NO
21. How do you supply me with upgrades?	Automatically, you don't do anything
22. What type of training material do you provide?	Book, Video, Training System, and Message Board
23. How much does it cost?	$0
Receipts / Forms
1. Do I have to purchase pre-printed receipts and forms?	No
2. What is the minimum order? How much do they cost?	Zero / $0
3. Do I have to purchase pre-printed checks?	No
4. What is the minimum order? How Much do they cost?	Zero / $0
5. Are all forms automatically numbered and can these numbers be changed?	YES #; For security No changes can be made
6. If the numbers can be changed how do you protect against missing receipts?	No Changes
Price Tags
1. Can I print multiple tags at one time?	YES
2. Do I have to buy pre printed tags?	No
3. How much do they cost?	$0
4. Do I have to buy them from you or your service company?	None Needed
5. Will you design custom tags for me?	YES, For FREE
6. Can I print tags for all items in inventory for a specific location without selecting them 1 at a time?	YES
7. Can I control what shows on the price tag?	Yes
Website
1. Can my program be tied directly into my website?	YES Included
2. Can you put a credit application & e-commerce on my website?	YES
3. If a client places an order on my website can be submitted directly to the computer system?	YES
4. Can you build a website for my company?	YES Included
5. Can I have e-commerce on my website that communicates with my program?	YES
6. Who host my website?	EzProcessPro
6. Do I have any hosting or maintenance fees for my website?	NO Included in program
7. Do I need special hardware, software, or Internet connections?
8. How much will these cost?
Note: In order to host your own website, you must have a web server. This server must be made available for access to the general public. To do this properly you will need a good firewall, DSL, and probably a network security specialist to minimize the risk of your computer getting broken into. Even with all of these things, you still will not be 100% secure, or even close to the security available to you from an external hosting center.
9. 7. Will you update my website for me?	YES Included
Bar-coding
1. What is the fee for the bar-coding module?	Included
2. Do I have to buy the bar-coding hardware from you?	No
3. How much does it cost?	Call for details
4. Can I control what text the barcode shows on the label?	Yes
5. Can you provide me with wireless bar-coding hardware?	YES
6. Will I need to have a network to use wireless bar coding?	No
Reports (have them show or explain the process to you in detail )
1. Do I need to purchase extra software to pull reports?	No
2. How much will it cost?	$0
3. Does your system do tax reports?	Yes
4. Can I pull reports from several years back without reinstalling a backup tape?	Yes
5. Does the system keep track of my accounts payable?	YES
6. Can I print out checks directly from my payables?	YES
7. Does the system track all of my accounts receivable?	YES
8. Does the system balance my checkbook and keep my bank balances?	YES
9. When I am out of the office can I check to see what time everyone arrived to work?	YES
10. When I am out of the office is it possible to view the daily activities of my business?	YES
11. If so, can I do it from any computer or does it have to have special software installed?	ANY COMPUTER (SEE ACCESS)
12. Do all reports pull in a set format or can I specify dates, categories to include, etc.?	YOU CAN CUSTOMIZE EACH REPORT
13. Do all your reports graph as well?	YES
14. Is there an extra fee for graphs?	No
15. Do you have an advertising report that tracks "Return on Investment?"	YES
16. Is there a fee for this feature?	No
17. Do you have a buying recommendations report?	YES
18. Do you have a report that shows clients buying history?	YES
System
1. Do you have a fully integrated accounting system?	YES
2. Is there an extra fee for this module? How Much?	No / $0
3. Do you have payroll processing?	YES
4. If so does the employees hours automatically fill in from a time clock?	YES
5. Does the commission automatically fill in?	YES
6. Is there an extra fee for this module? How much?	No / $0
7. Do you have integrated check printing?	YES
8. Is there an extra fee for this module? How much?	No / $0
9. Do I have to buy pre-printed checks from you or my bank?	No system generates them automatically
10. If I have to buy them, how much do they cost?	$0
11. Does the system calculate commission and add it to payroll automatically?	YES
12. If so can I set the system to decide at what point in a sale to pay commission?	YES
13. Can I split sales among multiple sales people?	YES
14. Is there a point of sale that shows pictures (not drawings) to the customer?	YES
15. Are the pictures connected directly to the point of sale or do I enter a different area?	Connected Directly
16. How much does this picture module cost?	$0
17. Can I view full size pictures (not drawings) of my entire inventory?	YES
18. Do you allow user manually type in inventory and item numbers on the sales receipt?	No
19. If so how do you avoid duplicates and or Human Errors that could affect inventory?	No manual entry
20. How do you avoid duplication of items in your inventory system and throughout the program?	AUTOMATED
21. Does information automatically go from one module to another or do I need to post, save, import, or export it?	AUTOMATED! NO POSTING!
22. Can your program automatically print maps to the customers house?	YES
23. Is there an extra charge for this and how much is it?	No / $0
24. Does your program generate bills and monthly statements to each individual customer automatically?	YES
25. Can I track my External and Internal financing companies to make sure I was paid?	YES
26. Can I pull credit reports through the system for my customers?	YES
27. Does your system do In House Financing contracts and payment schedules complete with interest charges and special term financing?	YES
28. Do you have a cash register function?	YES
29. How much does it cost?	$0
30. Are my sales people able to track their own customer's back orders and payment history without being able to access everyone else's?	YES
31. Can I control and separately track transactions from multiple locations on the program?	YES
32. Can I directly submit credit applications to a finance company through your system?	YES
33. Can the program automatically charge my customer's checking account or credit card for their monthly payment?	YES
34. Will the program reserve items for my client and can I unreserve them?	YES
35. Can I have locations in different cities and if so will the time records adjust to time zones?	YES
36. Does your system have an internal messaging system so that your employees can instantly get messages?	YES
37. Is there an additional fee for this feature?	No